Customer Service Representative
SYKES Sumter, South Carolina
customer service customer service representative service representative representative cx team sc customer service digital financial driving onsite training
March 13, 2023
Sumter, South Carolina
Sykes and Sitel are now Foundever At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! Become a Financial Customer Service Representative by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world's top brands. In this position, you will: Problem-solve and connect with customers by phone via inbound calls; no sales Strive to meet and exceed metrics while providing excellent customer service Drive customer satisfaction through voice, chat and/or email communications Navigate through multiple digital systems Read client legal disclosures verbatim Must reside within driving distance of our Sumter, SC location. You will be working onsite at 1057 Broad St B, Sumter, SC 29150. Work with Us and You'll Enjoy: Pay: Starting at $17.00/hr 100% Paid Professional Training at $15 per hour Health Benefits Medical Dental Vision Employee Assistance Program (EAP) 401K retirement plan with company match Employee discounts Referral bonuses Everbetter wellness program Internal Mobility (84% of our managers are promoted within) You are perfect for this role if you have A high school diploma or GED equivalent An ability to connect with customers, and offer helpful solutions, with empathy Excellent listening, verbal and written communication skills Basic PC navigation skills, including search engine experience, browser navigation, typing in URL's, completing online forms, etc. An ability to work evening and weekend shifts You work well with a team or independently About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at ~~~ and connect with us on Facebook, LinkedIn and Twitter. Location Requirements: Must reside within driving distance of our Sumter, SC location. You will be working onsite at 1057 Broad St B, Sumter, SC 29150. Meet the recruiters and tell us your career goals! We'll match you with the work that fits you. Please don't miss the great opportunity for our on-site interviews available Monday-Friday! At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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