Call Center - Columbia

Job#: 1334959

Job Description:

Type of Experience Desired: Providing customer service and scheduling resources in a call-based environment

Location: Columbia SC (onsite everyday)

Shift: 2nd Shift (2:30 - 10:30 PM EST)

Pay: $16 hourly

Job Description:

This position is responsible for providing efficient and professional Health provider and service information through inbound telephone lines, outbound call campaigns, and electronic interactions. The Physician Finder Specialist manages connections between callers and physician practices and/or healthcare services for appointments. The primary role is to provide accurate providers referrals to the caller and schedule new patient appointments. This position must maintain excellent knowledge of Health physicians and practices. Calls are answered timely, complaints and errors are addressed, and physician referrals are accurate, documented, and converted.

Job Responsibilities: (Included but not limited to)

• Answers high volume phone calls
• Demonstrates professional telephone technique with strong focus on professional communication and knowledge of health providers and services
• Utilizes multiple systems and navigates between screens quickly, logically and efficiently during calls
• Maintains a high level of accuracy in all data collection and entry into applications with appropriate documentation
• Asks clarifying questions to identify the caller's need
• Accurately enters patient's demographic information, schedules appointments, and documents encounters in the electronic medical record, adhering to protocols set forth by practice providers
• Accountable for physician/consumer relations, exercising respect and confidentiality at all times
• Supports and collaborates closely with other team members and supervisor to expand knowledge of Health referrals, services, and department best practices.

Required skills and competencies:

Typing skills: proficient data entry while talking to callers

Computer skills: Microsoft Word, Microsoft Excel spreadsheets, Outlook, databases

Knowledge of office equipment: phone, copiers, fax

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .